1. Introduction
SOLNORIA LLC ("SOLNORIA," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered services.
2. Information We Collect
We collect information in the following categories:
Account Information: Name, email address, business name, phone number, and billing information when you register for our services.
Business Data: Product catalogs, customer interaction data, marketing materials, and other content you provide for AI training and service delivery.
Usage Data: Service usage patterns, feature interactions, performance metrics, and technical logs.
Communication Data: Emails, support tickets, and other communications between you and SOLNORIA.
3. How We Use Your Information
We use collected information for the following purposes:
- Delivering and improving our AI services
- Training AI models specific to your business
- Processing payments and managing your account
- Providing customer support
- Sending service-related communications
- Analyzing usage patterns to improve our platform
- Complying with legal obligations
4. Data Sharing
We do not sell your personal information. We may share data with:
- Service Providers: Third-party vendors who assist in service delivery (payment processors, cloud hosting providers, AI platform providers)
- Legal Requirements: When required by law, court order, or governmental regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
All third-party service providers are contractually bound to protect your data and use it only for the purposes we specify.
5. Data Security
We implement industry-standard security measures to protect your information:
- 256-bit SSL/TLS encryption for all data in transit
- AES-256 encryption for data at rest
- Regular security audits and vulnerability assessments
- Role-based access controls for internal systems
- Multi-factor authentication for administrative access
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services. After account cancellation, we retain data for 90 days to facilitate potential reactivation, after which it is permanently deleted. Billing records are retained for 7 years as required by tax regulations.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate personal data
- Deletion: Request deletion of your personal data
- Portability: Request your data in a machine-readable format
- Opt-out: Unsubscribe from marketing communications at any time
To exercise any of these rights, contact us at privacy@solnoria.com.
8. Cookies and Tracking
Our website uses essential cookies required for functionality. We may use analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected such data, we will promptly delete it.
10. International Data Transfers
Your data may be processed in the United States. By using our services, you consent to the transfer of your data to the US, where data protection laws may differ from those in your jurisdiction.
11. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request its deletion. We do not sell personal information as defined by the CCPA.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email and posted on this page with a revised "Last updated" date.
13. Contact Us
For privacy-related inquiries:
SOLNORIA LLC
Texas, United States
Email: privacy@solnoria.com